After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. CEO Dave Hatley. I was 4-5 months out from my purchase date and they said it would be done nov 1st . 5% would be over a 400$ late fee. They are made In Tennessee under a number of names. Seating: 3 Gallons: 350 Weight: 945 lbs. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. As a matter of policy, BBB does not endorse any product, service or business. I told the guy it is hands down the worst buying experience Ive ever had online in my life. Simply start adding items to your cart or contact us if you have any questions. If I would have read these BBB complaints I would have never bought from yall. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. After going home, we did research on LPI, INC and found that they were not a reputable company. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. BUYER BEWARE!!!!!!! * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? Shoulder & Calf Jets. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Did you return your unit? 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. If you have a dog, youre probably used to them going everywhere with you. If you want a professional to help you every step of the way ask for Danielle. We are not seeing an order or warranty request under your name. Now they won't return my calls or emails. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. We are proud to provide American Made quality hot tubs. Contact Information. This is the bomb!!!!! The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! Well guess what it did and a lot. SOLD DEC 9, 2021. Read about when and how to maintain the jets of your hot tub. On sale for only $4699! I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. A good hot tub cover will serve you well for quite a while. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. Evergreen Place offers activities at their location for residents. I think they are working on improving that. Compact yet powerful, How much is a swim spa? They do not stand up to their warranty! ************. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. I'm not sure who has the better job at LPI, their CEO or **** in shipping. Below are must have products from our top sellers. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. What state do you live? I have emails from LPI and text from the vendor. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. Spa Repair & Swim Spa Maintenance. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. If I could give zero stars I would. They have been absolutely amazing from start to finish of my hot tub purchase and set up. Shop our best selection of furniture to reflect your style and inspire your home. I purchased a tanning bed in 2017 for 2300.00. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. (704) 322-4204. BBB's information on this company is being updated, and no report is available at this time. My purchase date was 10/30/2020, We were promised delivery By February 2021. FOR SALE! Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Filters are an essential part of keeping your hot tub water clear and pleasant. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. Did you ever receive it?? What else is the plan. Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. I just want my money back. Every time I call back I end up on hold and nobody ever picks up the call. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. Catalina got bought up by LPI in the last year. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It came in December of 2021. Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. I am unable to get the case manager to actually talk to me to resolve this. . My experience with this company could fill a book. 140 complaints closed in the last 12 months. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. It was so bad that it froze up the cover and caused the tub to blow the motor twice. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. Read about common issues that spa & hot tub owners run into and how to fix them. If youre someone who demands the best of everything, premium features like those are a need, not a want. I asked if there was something that could be checked, like a sensor. There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. No matter your goal, we have a spa that fits your needs. Good Luck with that. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. 2023 AB Media Inc. All rights reserved. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. This has incurred a significant cost as well as we should not have to be adding water every week. We did not receive the hot tub. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. One of the easiest ways to protect your investment is a hot tub cover. AWFUL. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. I want my tub replaced or refunded in full. It appears that access is not available on two sides of the spa. I wrote LPI,INC on this invoice. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. All products are proudly made in the USA. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. Your partner in design. This profile is powered by Birdeye. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Tub still leaked and started to have electrical issues because of it. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. However, even with the best care and use, your cover will eventually need to be replaced. (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) Now they said in August. Purchasing a spa from this company is the single worst house-related decision I have ever made. Note that complaint text that is displayed might not represent all complaints filed with BBB. We appreciate the opportunities they have provided us and trust in our hot tubs. Please let us know if it does not meet your needs. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. I currently have spent $753.99 so far. Full Foam. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . "We are thrilled to become part of the LPI family. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. They are on Craigslist in my market. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. LPI has so far sent me a subwoofer and a main diverter valve (not needed). lpi aqua living. I'm now waiting for my fourth control panel to be sent to me. This business is deceitful and your warranty is pretty useless if they dont respond. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The issue with the panels is correctly outlined as a warranty issue. Click on an image below to learn more about the product. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Thank you for your picture submission. But thats given you ever get it built and delivered. I have a Huion H610 Pro V2. I know now why they cheaper than other tubs. Aqua Living Factory Direct is . Thats just insane for a person being 5 days late to make a payment. Its purpose is to strengthen the They are on Craigslist in my market. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! They are the manufacturer and the sellers. Youre someone who loves to pamper yourself with manicures. Fortunately, issues with your spa heater are often easily fixed. I have now stepped up the phone calls to every other day in the hopes of making progress. There was correspondence between a representative and the customer with an offer being made. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. Been using it for a little over a year now, no issues yet. Get this 6-Person Hot Tub with 51 powerful jets! Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? The tub is clearly a lemon and a consumer product claim attorney agrees. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. Its already three weeks past the original estimated delivery date!! Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. They are all under 5k. Idaho Child Custody: The Right Evidence & Winning Your Case. With detailed information on each of the hot tubs, you will discover new features and what to look. Our records indicate the cover lift was received on Saturday 1/28/23. Sincerely. Payment 324861127699. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. But what do they cost and will the initial price tag be worth it to you? Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. Its not how most major manufacturers do it, but that is how they are going. They ended up canceling my order after i made 3 payments. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. During the pandemic, I lost my job and worked with LPI on payment arrangements. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . To The Trade. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. Find contact's direct phone number, email address, work history, and more. 520B E Hebron St. Charlotte, NC 28273-5989. Within 30 minutes of their arrival, my tub was set up and they were gone. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. Add the luxury of a brand-new spa, or hot tub to your home today. So you better learn to work on it. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. They are made In Tennessee under a number of names. I am now paying out of pocket for repairs to my spa, even though it is under warranty. Grow your business. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. When we hooked it up, it did not work, the pumps leaked. After some thought, we purchased the G-7 and just love it. Beware. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Early on I was told to expect a delay due to covid. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. In addition, my balance increases monthly and is now showing 3200.00. Multi-Layered Fiberglass Reinforcement. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. We are committed to using . Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. LPI Eliminating Dealer Program. How do you choose the best hot tub for back pain? Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. View Aqua Living's profile on LinkedIn, the world's largest professional community. This field is for validation purposes and should be left unchanged. How did you get rid of it? He Told me I should just find the part on another website. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. We purchased an aqua living spa November 2021. They are cheaply made and are not very energy efficienct. The screws they use are not suited for the elements. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. Every interaction with this company is terrible. The panels are on back order and when the materials are received, these will be made and shipped for installation. . Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Re: Curious about LPI / Aqua Living / Dr Wellness. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. white red blue wire black frog species; favor the bold memory alpha. They are owned by Watkins Wellness. I have already been in my hot tub twice and I received it two days ago. When I followed up again. It took 8 months to get the extra filters that I purchased at original purchase date. You were advised that the payments would be acceptable. Response. And if he paid that much then he got taken bad by them. DO NOT BUY FROM LPI INC!!! I am beyond pleased with all of them and will continue to use no one but them in the future. doesn't rain in Phoenix much, so i didn't notice immediately. I had very similar situation. Read more about 5 Ways Hot Tubs Improve Your Health! Steve and Jason both are great and their delivery service crew also. I called customer service and was told the filters and magnets were in the mail. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. However, within the last few months the customer service department in TN have been outstanding to work with. Just wondering cause I just ordered one. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The customer and salesperson have since been in communication following the holiday season and vacation. We currently have been carrying out bucks to fill the tub. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. Do yourself a favor and buy a Jacuzzi brand. Our Products. Customer Reviews are not used in the calculation of BBB Rating. The chargeback department advised of accepting it in lieu of refund on 12/28/22. Is there any information that might be available, so that we might better assist? Submitting a response indicates a willingness to work with customers to make things right. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. Im out 500$ , my credit is down 100 points and i have no hottub. BBB is here to help. Very risky in my opinion. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Find manufacturers and suppliers in the most extensive searchable database in the industry. Water Treatment Manufacturer Waterco Ltd. . About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. Covid has changed the game. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Then an estimated completion date of June 26. But now its 5-6 months since purchase. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation.