Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. .b-ngvip-title { Items must be unworn, unwashed and unused with the original labels still attached. Just pop your items in something non see-through, sealable & waterproof. Jeans, For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. To experience the full world of Boohoo, please enable these or check whether another program is If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. I have already returned some items from my order and paid 1.99, why are you charging me again? Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Returns and Refunds | Boohoo If you have a Boohoo Premier subscription you can return items to us free of charge. Copyright 2022 boohoo.com. There are a couple of other ways to cancel your contract with us. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace Please note, that returns will be made at your own cost. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. If you decide to keep one of the items, you need to pay for delivery. If you have received a faulty or an incorrect item, please contact customer services clickhere. 90z Revival, For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. If you use the returns portal, the process for returns is as follows: Repack your items. For more info or to contact Zippay click here. To see how easy it is to collect your order see our video here. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Your refund will be processed once we've received your unwanted items. Return Request; 3. Copyright 2022 boohoo.com. Don't worry, if this does happen we will contact you first. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " | Read 2,121-2,140 Reviews out of 5,495 If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Repack your items. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. 2. 4. Shorts, 4. Follow the steps below: 1. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. All rights reserved. *Extra 10% discount sent via email to new subscribers only. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Location. 90z Revival, Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If this could be the case, please check your emails including spam and junk. Returns via the portal are fully tracked. You've got 28 days to send something back to us from the day you receive it. Just pop your items in something non see-through, sealable & waterproof. Jeans, For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Shorts. To experience the full world of Boohoo, please enable these or check whether another program is You'll get an email once we receive your returned item. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. Make sure you keep proof of postage! Returns via the portal are fully tracked. Repack your items. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. You may be liable for import and pay a custom duty charge for orders over the customs threshold. weareMAN. Please return unsuitable items in its original packaging. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Your refund is on its way. *Extra 10% discount sent via email to new subscribers only. To experience the full world of Boohoo, please enable these or check whether another program is } If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 2. Your return arrives back at boohoo! A returns charge of 2.50 per parcel will be deducted from your refund amount. You can generate a returns label from our website, attach it to your parcel and then send it back to us. You can unsubscribe at any point. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Refunds will not be given if they do not comply with our returns policy. 4. See our. This cancellation period starts from the day you have received all of the items in your order. Shorts, If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Post if off! Or simply return your items to the following address within 45 days from the date you received your parcel. 1. A returns charge of 2.50 per parcel will be deducted from your refund amount. How long does it take to process my return? You will need your order number and email/last 4 digits of your phone number. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. Print off your returns label and attached it to your parcel. Returns via the portal are fully tracked. What should I do if I receive an incorrect or faulty item? 90z Revival, Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Returns are an extreme hassle to deal with. You've got 28 days to send something back to us from the day you receive it. From the Orders Details menu, select Returning an Order. FYI You'll get an email once we receive your returned item. By enabling them, you are agreeing to our. Returns via the portal are fully tracked. We've gone paperless! Read about their experiences and share your own! Choose whether the return is for a purchase made in-store or online. 1. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. By enabling them, you are agreeing to our. This does not affect your statutory rights. 3. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Whether you're on website or app, just flip the switch! Underwear and swimwear can only be returned if the hygiene seal has not been removed. Click here to start a return. DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Simply return your item(s) and reorder for a replacement. You'll get an email once we receive your returned item. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Either print your returns label at home or in store. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. Tell us what you are returning and why. Your return arrives back at boohoo! Please return your item(s) to us after finding the fault, and remember to get in touch before 3 Select your preferred return option Print returns label at home or in store options. You will need your order number and email/last 4 digits of your phone number. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. This two week period starts from the day after you receive your order (or from the day after you receive the last Once our checks are complete well refund your credit/debit card. 2. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Please note, we cannot offer refunds on cosmetics and pierced jewellery. You've got 28 days to send something back to us from the day you receive it. Summer Shop, Login to our returns portal by clicking the Start a Return button. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Items must be returned within 28 days of receipt. Items must be unworn and unwashed with the original labels attached. Hoodies, For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. All InPost Lockers are in well lit, safe and secure areas with ample parking. You'll get an email once we receive your returned item. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you decide to keep one of the items, you need to pay for delivery. Weve gone paperless! Items must be unworn and unwashed with the original labels attached. No packaging, no problem! If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). If you have a delivery related question or maybe you need to track your order. You can cancel your contract here. No packaging, no problem! Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. If your items dont make it back to us, youll need to open a dispute with the carrier. Your browser's Javascript functionality is turned off. There is no returns label in my parcel, how do I return? This does not affect your statutory rights. Click here to view our full Returns Policy. Make sure you keep proof of postage! Boohooman Returns Portal. Om van de volgende voordelen te genieten: California Transparency in Supply Chains Act. One of our customer service agents will be more than happy to look into this for you. If you have a shipping related question or maybe you need to track your order. Please turn it on so that you experience this sites full capabilities. A returns charge of 2.50 per parcel will be deducted from your refund amount. This does not affect your statutory rights. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). You can return using the steps above. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can unsubscribe at any point. Keep an eye on your . Your order will be held in the locker for 72 hours. You've got 28 days to send something back to us from the day you receive it. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. With just one click you can reduce the energy used by this website. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. 3. I have received a faulty or an incorrect item, would there be a charge to return? 1. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Om van de volgende voordelen te genieten. 2. Ive paid with Afterpay How do returns & refunds work? One of our customer service agents will be more than happy to look into this for you. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Just pop your items in something non see-through, sealable & waterproof. FYI Om van de volgende voordelen te genieten: https://www.boohooman.com/us/oversized-palm-shirt-and-swims/BMM38682.html, California Transparency in Supply Chains Act, UPS Access Point Express Saver Collection. refund your credit/debit card. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. Once you have processed your return in the portal you're ready to post it off! However, we may, in our sole discretion, offer you a longer period for returns from time to time. You don't need to remember to keep your proof of postage - it's all digital! The funds should appear on your bank statement within 3-5 working days (how long Pay for the postage and print off your label. With just one click you can reduce the energy used by this website. Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. If youre a customer in the EEA, you have 28 days to cancel your contract with us. Your refund will be processed once we've received your unwanted items. You'll no longer receive a delivery note in your parcel. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. With loads of styles landing each week and regular trend updates you can be sure to get the latest. By subscribing, you agree to receive marketing communications from boohoo by email. We dont offer exchanges right now. GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. Keep your certificate of postage safe as you will need this as your proof of return. Your browser's Javascript functionality is turned off. 4. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Keep an eye on your return tracking. What should I do if I receive an incorrect or faulty item? Unfortunately we cannot accept returns after this time. You can generate a returns label from our website, attach it to your parcel and then send it back to us. Once you have processed your return in the portal you're ready to post it off! Cargos, Confirmation; Please complete the required fields to help us retrieve your order details . Click here to generate and print off your returns label and to find your nearest store. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends.